Michel Falcon is a local customer and employee experience coach and professionally represented keynote speaker.
He works with organizations who aspire to recreate or refine the service they deliver to their customers and employees. Michel has worked with billion dollar companies while also helping small businesses become customer and employee centric.
Prior to becoming a business coach and keynote speaker, he was a part of 1-800-GOT-JUNK customer experience team that managed the organizations customer centricity efforts and deployed training content organization wide.Michel's presentation is entitled, "The Customer Experience as a Pillar for Student Engagement".
During this keynote presentation, Michel will help us think differently about the student experience and provide actionable concepts that we can implement immediately.
By leveraging his real world experience in working with large sized companies, across many different industries, he will help identif y the strengths, weaknesses and opportunities institutions have to increase student loyalty and engagement.
Lou Poskitt helps her clients navigate the law, and successfully manage the significant emotional and professional aspects of human rights complaints. As a labour and employment lawyer, Lou advises and represents public and private sector employers. Lou’s practice focuses on human rights and labour law, specifically, she has extensive experience responding to human rights complaints, filing applications to dismiss, resolving grievances and advising on collective bargaining.
Andrew Gay is a partner at Gudmundseth Mickelson LLP, a Vancouver litigation firm. Andrew's practice is focused on civil and commercial litigation and administrative law. Andrew represents numerous clients in the private post-secondary education sector and was counsel in the 2012 judicial review application, which successfully challenged the decisions of StudentAid B.C. to revoke the student loan designations of two Lower Mainland career colleges.
Kevin Thein has over 25 years experience in human resources in the broader public sector, non-profits and private firms. He has worked with large complex multi-union organizations such as Langara College, BC Ministry of Health, BC Ministry of Highways, BC Children's Hospital and Federally with the Department of National Defence. He has served on various boards and committees, including BC HRMA and IHRIM. Kevin holds a BA in Economics from UBC, a Diploma of Technology in Human Resources from BCIT and a CHRP professional designation. Kevin is the Director of Human Resources with Campus Support. His HR area of practice includes employee relations, collective bargaining, compensation and benefits, organizational development, talent management and related enterprise technologies.
Saj Butt is a Sr. Account Exec with Great Exposure - Educating Marketing and Student Recruitment Solutions experts for over 1000 for-profit and not-for-profit colleges and universities since 1998. Prior to his 10 years with Great Exposure, Saj facilitated a job creation program for a federal agency, followed by 11 years marketing entertainment and consumer goods to the 16-35 demographic, creating and executing experiential and loyalty programs for major brands, and was an early proponent of technology and social media.
Philippe Taza has worked in higher education marketing and recruitment since 2001. He began his higher ed career as a recruitment officer at a private college in Vancouver, BC. Advancing into recruitment management, he developed his skills in online marketing and trained in web analytics to more effectively manage marketing performance. In 2008, Philippe founded Higher Education Marketing, a digital marketing agency dedicated to helping colleges and universities market themselves online, offering expertise and services in lead generation, web design, content development, branding, PPC, SEO, social media and analytics.
Passionate about helping businesses integrate digital marketing into their overall strategy, Flavio Marquez is a co-founder and the Chief Strategy Officer of Snaptech. He has also developed several pieces of proprietary online marketing software for businesses to gain more leads or analytical information about the strengths and weaknesses of their web presence
Dr. Paula Weaver
Following several years of teaching in the University of Texas (UT) system and the University of North Texas, Dr. Paula Weaver held learning and development leadership positions for Verizon, Business Objects (SAP) and Sprott Shaw College in British Columbia. She has a deep understanding for how the nuances of collaboration, shared goals, and interactions lead to transformational learning in academic and highly diverse corporate learning settings. One of Dr. Weaver's deepest teaching and learning passions is around quality instruction. She has implemented successful professional development programs for instructors in the above-mentioned organizations as well as various school districts and private schools, corporate training departments and non-profits organizations.
I have worked in the Private Career College world for 14 years. My role was primarily as a Director of Student Finance, and Regional Director of Student Finance. I spent most of those years working with compliance, default management and audit results. I had also trained, created processes and developed strategies for my campus’s on educating students on managing their Gov student Loans. In addition to Finance,I have also worked as the Director of Admissions and acting Campus President allowing me to see an aspect of how other departments function in the Private Career College.
With over 12 years of marketing experience and specializing in digital marketing. Amy Nutt has had he opportunity to travel across Canada speaking to and assisting businesses in integrating and expanding their marketing mix to not only have targeted reach but deliver positive ROI.
Shirley Guglielmini is a HR professional who began her career in facilities and operations management. She spent 7 years in the field working with large educational institutions and commercial retail clients. From there, Shirley spent 9 years as a Human Resources Practitioner for a large BC non-profit organization in the Community Living field where she further honed her skills in the different facets of HR. In 2011, Shirley became the Director of Human Resources at Sprott Shaw College. She gives back to the community by volunteering as a mentor to new HR practitioners and being involved in the Coquitlam Metro Ford Soccer Club.
Peter Agnew has enjoyed a career with over 25 years in project development, management and marketing in both the non-profit & private sectors. He is a UBC graduate in multimedia software development specializing in project management. Peter has secured and managed projects valued at over 5 million dollars and was a Team Leader with the Vancouver 2010 Winter Olympic bid.? More recently, as a project manager with Canadian Manufacturers and Exporters, he oversaw a BC wide Lean consortia skills training & development project - targeting 60+ private companies and 1100+ employees. A Lean training specialist, Peter is now focusing on completing his certification as a Six Sigma Lean Black Belt.
Allison Gottenbos is the AR and Collections Coordinator for TEC The Education Company, she has worked in the education field for nearly a decade. Before coming to education she was a Registered Animal Health Technologist with her diploma through TRU. She started at Stenberg College as a veterinary assistant program coordinator and instructor then moved into Financial Aid before having her daughter and moving to the head office to oversee the companies accounts receivable. She has a passion for education and training and enjoys being able to share her knowledge of the student loan system with others in the field. She shares a home with her 3 year old daughter and 2 cats in the lower mainland and plays hockey and volleyball in her spare time.